Clark Memorial Health Is Now Norton Clark Hospital
Norton Clark Hospital has proudly contributed to the health of the Southern Indiana community since 1922. We’re committed to making communities healthier, and it shows in the quality and level of service we provide. Our goal is to help each of our patients live their best life.
At Norton Clark Hospital, our aim is to provide high-quality, compassionate care to all our patients. We’re here to assist you before, during and after your visit to Norton Clark Hospital. Let us know how we can help you find everything you need to make your visit as pleasant and comfortable as possible.
Patient Portal Sign-in or Sign-up
Manage your health at your convenience
Our dedication to exceptional patient service continues long after your visit. With our patient portal, we’ve made it easy to ensure all of your medical information is available at your fingertips through one secure portal.
With our patient portal, you can:
- Access medical records securely.
- View test and lab results.
- Update your health profile.
- View medications.
- View upcoming appointments with your health care providers.
- Request prescription refills from your provider’s office
- Communicate with your provider.
- Request or change office appointments.
- Set and track health goals.
- Review post-care instructions.
Download Registration Guide
Careers
See current openings and apply for positions at Norton Clark Hospital and Norton Scott Hospital
Community Outreach
Norton Healthcare is a not-for-profit, charitable, tax-exempt 501(c)(3) private corporation. Our mission is to provide quality health care services that are based on community need and consistent with our faith-based heritage. Request to have Norton Healthcare representatives attend your event to provide health information and hear from your guests about their health care needs.
Community Outreach
Pay Your Bill Online
Pay Your Norton Clark Hospital BillPay a Clark Physician Group Bill From Before April 1
At Norton Clark Hospital, we are committed to providing you with high-quality health care along with convenient and reliable billing services. Our patient accounting services office can be reached at (833) 336-2853 to resolve any questions that you may have. We look forward to serving you in the future.
Intensive Outpatient Therapy
Norton Clark Hospital Intensive Outpatient (IOP) Therapy is a structured group therapy program that offers comprehensive care for patients age 18 and older struggling with behavioral, mental or chemical dependency conditions. IOP is designed to promote healing and lasting recovery in a less-restrictive level of care than inpatient or residential treatment.
IOP is available for patients with conditions such as anxiety, depression, bipolar disorder, schizophrenia and chemical dependency. Patients commonly are referred to IOP through the Norton Clark Hospital emergency room, family doctors, inpatient units, insurance companies, friends and self-referrals.
Call (812) 283-2765
NEST – Nurture. Encourage. Stabilize. Treat.
NEST is a comprehensive and compassionate care program for pregnant patients and babies affected by substance use disorder (SUD) and/or neonatal abstinence syndrome (NAS).
If you’re pregnant and being treated with an opiate medication for chronic pain, SUD or other conditions, the NEST program can help guide you to healthier outcomes for you and your newborn. Treatment services like this can be hard to find, but they’re incredibly important to the health of our community. Our treatment plan offers knowledgeable, supportive staff who are skilled in caring for pregnant patients with addiction, as well as their babies.
Call (812) 946-2855
Clark Employer Clinic
Call (812) 218-6430
The Clark Employer Clinic is part of Clark Medical Group with services provided by a physician and nurse practitioner. It is located at the new Norton Clark Hospital – Jeffersonville Commons, next to Kroger and Planet Fitness. This new medical facility will offer on-site imaging services, mental health services, access to Clark Medical Group specialists, monthly educational sessions and more.
The clinic offers the following services to the employees of the City of Jeffersonville:
- Primary care services
- Work injury services
- Flu shots
- Sports physicals
- Treatment for sprains
- Biometric screenings
- Cholesterol checks
- Mental health services
- Telemedicine
- Wellness program
City of Jeffersonville Patient Forms
- City of Jeffersonville New Patient Form
- Minor Consent Form
- DOT Physical
- OSHA Respirator Medical Evaluation Questionnaire
- 2023-24 IHSAA Physical Form
Location:
Jeffersonville Commons
2021 Mercy Way, Suite 102
Jeffersonville, IN 47130
Hours:
Monday through Friday, 8 a.m. to 5 p.m.
Level II NICU
First Level II Neonatal Intensive Care Unit in Southern Indiana
Norton Clark Hospital features Southern Indiana’s first Level II neonatal intensive care unit (NICU). This partnership with Norton Children’s Hospital in Louisville, Kentucky, means you have access to specialty care close to home, when you need it. Our state-of-the-art facility is equipped to care for infants delivered as early as 32 weeks’ gestation. Thanks to collaboration with Norton Children’s neonatologists, we provide extra support for babies with medical conditions that are expected to resolve quickly or are associated with premature birth.
Pharmacy Residency Program (PGY-1)
A one-year, hospital-based pharmacy residency program for postgraduate students interested in working in the hospital setting.The program is designed to prepare pharmacists for generalized clinical pharmacy practice and the expanding role pharmacists are playing in patient care at hospitals.
Pharmacy Residency Details
Additional Locations
Norton Clark – Sellersburg
130 Hunter Station Way
Sellersburg, IN 47172
Norton Medical Center – Jeffersonville Commons
2023 Mercy Way
Jeffersonville, IN 47130
Norton Community Medical Associates – Jeffersonville Commons
2021 Mercy Way, Suite 102
Jeffersonville, IN 47130
Norton Clark Hospital – Emergency Services
1220 Missouri Ave.
Jeffersonville, IN 47130
Norton Diagnostic Center – Jeffersonville Commons
2021 Mercy Way, Suite 104
Jeffersonville, IN 47130
Norton Clark – Jeffersonville Commons
2021 Mercy Way
Jeffersonville, IN 47130
Norton Medical Center – Emergency – Jeffersonville Commons
2023 Mercy Way
Jeffersonville, IN 47130
Understanding Your Healthcare Costs
Norton Clark Hospital is committed to helping you understand and prepare for any medical services you or a loved one may receive at our hospital, including the ability to estimate your out-of-pocket costs for the care you receive.
View Price Transparency
Patient Rights and Responsibilities
Patient Rights
As a patient of Norton Clark Hospital, you have a right:
- To receive considerate and respectful care
- To refuse care, treatment, and services
- To know the names of the doctors caring for you
- To know the nature of your condition and treatment
- To engage in effective communication in your preferred language
- To make decisions about your care and to appoint someone to make decisions when you cannot
- To receive care in a safe setting
- To control who does or does not visit you
- To make a grievance regarding any aspect of your care
- To receive equal treatment regardless of sex, race, color, religion, ancestry, national origin, age, physical disability, mental disability, medical condition, marital status, sexual orientation, gender identity/expression, educational background, economic status or source of payment.
Grievances
If you are dissatisfied with your care, inform someone as soon as possible in the care setting so that we can address the problem you’ve encountered. You also have the option, at the time of care or afterwards, to make a grievance.
You may make your grievance by calling(812) 285-5993or by writing to the following address:
Grievances
Quality Resources Department
Norton Clark Hospital
1220 Missouri Avenue
Jeffersonville, IN 47130
Laws and Other Protections
The United States government has enacted extensive legislation to create and protect your rights as a patient.The Department of Health and Human Servicesmaintainsmany internet resourcesto help educate and guide you.
Discrimination
ThePatient Protection and Affordable Care Actprovides broad protection from discrimination. Several laws protect you against discrimination based on:
Your civil rights as a patient will be respected, and you will be provided with emergency medical treatmentregardless of your ability to pay.
For more information on your rights, visit thefact sheetson the Department of Health and Human Services website.
If you believe you have been discriminated against, you mayfile a complaintwith the Office for Civil Rights in the Department of Health and Human Services.
Privacy
The Department of Health and Human Services has extensive information aboutfederal privacy lawand the ways in which your health information is protected. Be sure to check out the helpfulfrequently asked questions link.
There is also a process forfiling a complaintif you believe your privacy rights have been violated.
The Joint Commission
Norton Clark Hospital is proud to be accredited by The Joint Commission. If you wish tomake a complaintwith The Joint Commission, you may do so online, by fax, or by mail.
The Indiana State Department of Health
Norton Clark Hospital is licensed by the Indiana State Department of Health (ISDH). If you wish tomake a complaintto ISDH, you may do so by email, fax, telephone, or mail. The telephone number is (800) 246-8909.
Patient Responsibilities
As our patient, you have the following responsibilities:
- To provide accurate and complete information that facilitates your care, including medical complaints, past illnesses and surgeries, hospitalizations, medications, pain and other matters relating to your health.
- To ask questions when you don’t understand.
- To follow instructions, policies, rules, and regulations in place to support quality care for patients and a safe environment for all individuals in the hospital.
- To maintain civil language and conduct interactions with the staff and caregivers while also being considerate of the rights of other patients.
- To ensure that your financial obligations for your health care are fulfilled by paying bills promptly.
At Norton Clark Hospital, we do all we can to earn the privilege we enjoy of caring for you. Mutual commitment to rights and responsibilities will ensure the greatest quality of care and greatest comfort for you and all our patients.
Norton Clark Hospital Phone Numbers
| Hospital main phone number | (812) 282-6631 |
| Clark Medical Group Central Billing Services | (812) 285-5983 8 a.m. to 4 p.m. |
| Financial Counseling | (812) 283-2330 8 a.m. to 4:30 p.m. |
| Human Resources | (812) 283-2325 7 a.m. to 4:30 p.m. |
| Medicaid Advocate | (812) 283-2646 |
| Medical Records (Health Information Management) | (812) 283-2275 Monday through Friday 8 a.m. to 4:30 p.m. |
| Outpatient Registration | (812) 282-6631 Monday through Friday 5:30 a.m. to 5:30 p.m. |
| Pre-Access Patient Registration Questions | (812) 282-6631 |
| Patient Financial Services/Hospital Billing | (833) 336-2853 |
| Patient Scheduling | (812) 283-2405 Monday through Friday 8 a.m. to 5 p.m. |
